IT Support Engineer (Field & Desktop)
Anand,
GJ,
India
Location
80% Onsite (Client Sites) / 20% Remote
Role Type
L1 / L2 Support
We are looking for a hands-on IT Support Engineer to manage installation, maintenance, and troubleshooting of end-user hardware and devices.
You will act as the face of the company at client locations, ensuring smooth day-to-day operations and delivering excellent technical support.
Must Have
- Hands-on experience with Windows 10/11 and hardware troubleshooting
- Basic networking knowledge (IP addressing, LAN, ping test)
- Ability to independently handle onsite support visits
- Good communication and client interaction skills
- Strong problem-solving attitude
- Willingness to travel frequently to client sites
Nice to have
- Experience in field support or managed IT services
- Knowledge of ISP/Fiber setups and ONT devices
- Familiarity with IP Telephony systems
- Exposure to Digital Signage solutions
- Experience with ticketing/helpdesk tools
- Basic understanding of routers/switches
Responsibilities
- Provide onsite and remote support for desktops, laptops, and printers
- Install, configure, and troubleshoot Windows OS and drivers
- Setup and maintain IP Phones and ensure connectivity
- Install and troubleshoot ONT devices for internet connectivity
- Configure and maintain Digital Signage systems
- Diagnose and resolve basic network issues (IP, cabling, ping)
- Visit client locations and ensure smooth IT operations
- Log activities and update/close support tickets on time
- Coordinate with internal teams for escalations (L2/L3 if needed)
What's great in the job?
- High exposure to real-world IT infrastructure and client environments
- Opportunity to work on diverse technologies (hardware, networking, ISP, signage)
- Dynamic role with field + remote work mix
- Fast learning and skill development in L1/L2 support
- Direct interaction with clients and business environments
- Growth opportunity into advanced technical roles
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Career Growth
Hands-on learning and career growth opportunities
Supportive Culture
Friendly, collaborative, and growth-focused work environment
Industry Exposure
Work with diverse clients across multiple industries
Travel Support
Travel allowance for all onsite client visits
Drink
Tea and coffee provided.
Growth Path
Opportunity to move into L2/L3 and specialized technical roles
Performance Reward
Recognition and growth based on your performance
